Contact

Contact Us

Get in touch

Please feel free to contact us using the form on the left. Alternatively give us a call on 0844 774 7777.

(Calls cost 7p per minute plus your phone company’s access charge.)

The Office

(Calls cost 7p per minute plus your phone company’s access charge.)

Office Hours

  • Monday - Friday 9.00am to 5.00pm
  • Saturday - Closed
  • Sunday - Closed
Support Queries
All support required will be replied to within the current SLA of 72 hours by email or by phone whichever is the most suitable method. We pride ourselves with our outstanding Telephone Support team. For a direct response from the team please do not hesitate to contact us on 0844 774 7777.
(Calls cost 7p per minute plus your phone company’s access charge.)
Complaints/Cancellations
As explained on our complaints page we aim to acknowledge receipt of all complaints within 24 hours and a full response and resolution within a maximum of 15 days.
General Enquiries
All other enquiries into the business are given a 48 hour call response such as a sale, vacancy or wishing to speak with your dedicated consultant although we do provide direct extensions to your account manager.
Abuse
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@email.freestart.com with as much detail about the abuse as possible. We will investigate your complaint immediately.